BSL helpdesk

If you have any general enquiries or wish to provide feedback about the Biomass Suppliers List (BSL) or this website, please contact the BSL helpdesk using the details below.

Email: bslhelpdesk@gemserv.com
Tel: (+44) 020 7090 7769 (Open Monday to Friday, 10am to 2pm).

Please note that our helpdesk advisors cannot advise you on the status of your application.

BSL applications

If you wish to discuss an application you have submitted to us, please send our applications team an email at the below address. To help us address your enquiry more quickly, please remember to quote your application ID or BSL number (if applicable) in all email correspondence.

Email: bslapplications@gemserv.com

RHI participants

The BSL cannot advise on the Domestic or Non-Domestic Renewable Heat Incentive (RHI) schemes directly as these schemes are administered by a separate organisation, Ofgem. Should you have any queries relating to these schemes, please get in touch with Ofgem using the details below.

Domestic RHI participants

Email: DomesticRHI@ofgem.gov.uk
Tel: 0300 003 0744 (Monday to Friday 8am to 7pm, Saturday 9am to 2pm)

Non-Domestic RHI Participants

Email: rhi.enquiry@ofgem.gov.uk
Tel: 0300 003 2289 (Monday to Thursday 9am to 5pm, and to 4:30pm on Fridays)

Department for Business, Energy and Industrial Strategy (BEIS)

Please contact BEIS if you have any enquiries relating to policy or legislation. Further information on the domestic RHI scheme can be found using this link and the non-domestic scheme using this link.