BSL helpdesk

If you have any general enquiries or wish to provide feedback about the Biomass Suppliers List (BSL) or this website, please contact the BSL helpdesk using the details below.

***We are aware of a small number of suppliers having problems paying by card using the Paypal gateway (Paypal account and BACS payments are working normally). If you are experiencing any problems, please call the BSL Helpdesk and we can accept a card payment over the phone.***

Email: bslhelpdesk@woodsure.co.uk
Tel: (+44) 01684 215253 (Open Monday to Thursday, 9:30am to 5pm and to 4:30pm on Friday). 

BSL applications

If you wish to discuss an application you have submitted to us, please send our applications team an email at the below address. To help us address your enquiry more quickly, please remember to quote your application ID or BSL number (if applicable) in all email correspondence.

Email: bslhelpdesk@woodsure.co.uk

RHI participants

The BSL cannot advise on the Domestic or Non-Domestic Renewable Heat Incentive (RHI) schemes directly as these schemes are administered by a separate organisation, Ofgem. Should you have any queries relating to these schemes, please get in touch with Ofgem using the details below.

Domestic RHI participants

Email: DomesticRHI@ofgem.gov.uk
Tel: 0300 003 0744 (Monday to Friday 8am to 7pm, Saturday 9am to 2pm)

Non-Domestic RHI Participants

Email: rhi.enquiry@ofgem.gov.uk
Tel: 0300 003 2289 (Monday to Thursday 9am to 5pm, and to 4:30pm on Fridays)

Department for Business, Energy and Industrial Strategy (BEIS)

Please contact BEIS if you have any enquiries relating to policy or legislation. Further information on the domestic RHI scheme can be found using this link and the non-domestic scheme using this link.