Home Privacy Policy

Privacy Policy

This privacy policy sets out how the Biomass Suppliers List (BSL) Administrator uses and protects any information that you give the BSL Administrator when you use this website. The BSL Administrator is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The BSL Administrator may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 22 October 2018.
 

1. What we collect

We may collect the following information:

  • name and job title;
  • contact information including email address;
  • demographic information such as postcode, preferences and interests;  and/or
  • other information relevant to the BSL and customer satisfaction surveys.

2. What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services towards our role as BSL Administrator.
  • We may periodically send emails about changes to documentation, products, services or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for industry research purposes.
  • We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

3. Security

We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

5. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at bslhelpdesk@gemserv.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The information provided in this Privacy Notice is correct as of October 2018, in accordance with the stipulations in the GDPR and the DPA 2018.

6. General Data Protection Regulation (GDPR) 

The data controller of the Biomass Suppliers List (BSL) is the Department for Business, Energy & Industrial Strategy (BEIS). You can contact the BEIS Data Protection Officer (DPO) at: BEIS DPO, BEIS, 1 Victoria Street, London SW1H 0ET. Email: dataprotection@beis.gov.uk . The BSL is administered by Gemserv Limited on behalf of BEIS. You can contact the Gemserv DPO at: 8 Fenchurch Place, London EC3M 4AJ. Email: DPO@gemserv.com .

We will be processing your personal data solely in order to administer the BSL. The Biomass Suppliers List (BSL) was introduced by BEIS in April 2014. It supports the Government's Renewable Heat Incentive (RHI) scheme by ensuring that RHI payments are only issued to biomass boilers using woodfuel that meets certain sustainability and legality requirements. This scheme meets the Renewable Energy Directive which was established in 2009 by the European Commission.

The Renewable Energy Directive establishes an overall policy for the production and promotion of energy from renewable sources in the EU. It requires the EU to fulfil at least 20% of its total energy needs with renewables by 2020 – to be achieved through the attainment of individual national targets. Biofuels and bioliquids are instrumental in helping EU countries meet their 10% renewables target in transport. The Renewable Energy Directive sets out biofuels sustainability criteria for all biofuels produced or consumed in the EU to ensure that they are produced in a sustainable and environmentally friendly manner. Companies can show they comply with the sustainability criteria through national systems or so-called voluntary schemes recognised by the European Commission.

With regard to Data Protection, Gemserv’s  collection and processing of personal data, including disclosure to third parties, is necessary for the performance of our public interest tasks relating to the BSL, pursuant to Article 6.1 e) of the GDPR.

Where you are providing your personal data in connection with a complaint, it may be necessary to share your personal data with third parties such as BEIS, Trading Standards and UK law enforcement bodies.

The data you provide will not be transferred outside the European Union, but data published on the BSL may be accessed outside the European Union if it is published on the BSL website.

Where information is obtained as part of our public task activities it will be retained for:
 
as long as it is required under the Renewable Energy Directive (2009/28/EC) , or after the expiry or termination of  the RHI scheme  whichever is the later, unless a complaint has been made in which case we will retain the information for a further 2 years following the resolution of the complaint or where we have advised that there is no further action we can take; or
1 year after our last correspondence with you where an application for BSL authorisation is requested but not fully pursued.
Where information is provided for us to review a complaint it will be retained for 2 years following the resolution of the complaint or where we have advised that there is no further action we can take.
 
A full list of your rights under the General Data Protection Regulation (GDPR) is provided by the Information Commissioner’s Office (ICO), the UK supervisory authority, and can be accessed at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. We will endeavour to fulfil your request within 30 days, unless it is a complex request, in which case we will notify you within 30 days of the request being made.
The information you provide is not connected with automated individual decision making (making a decision solely by automated means with no human involvement in the process) or profiling (automated processing of personal data to evaluate certain personal aspects about an individual).
You have the right to lodge a complaint with the ICO at any time. Should you wish to exercise that right full details are available at: https://ico.org.uk/make-a-complaint/your-personal-information-concerns/. 
 
If you would like a copy of the information held on you please write to:     

  
BSL Administrator
Gemserv
8 Fenchurch Place
London
EC3M 4AJ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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